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REFUND & RETURN POLICY

Return policy

Our return policy is valid for seven days only if the product is defective, damaged or different than ordered. We do not provide returns in any other case. If seven days have passed since your purchase, unfortunately, we cannot give you a refund.

Some items also arrive with a tamper-proof seal, label, and or sticker. All items with tamper-proof measures are listed on the website under the product description. If the tamper-proof measure is removed, we cannot issue a refund or return for your order as it may compromise the safety of our customers and our staff.

If you find out that the product is defective or is different from the specified order, please notify us via email at cs@leanora.ca within seven days of receipt. You must state the reason for the return, as well as the order number and product description. If the item arrived broken and or defective, please attach photographs of the defective or broken item along with your email. Then return the item in its original packaging. After inspection and confirming that the goods are damaged or are different than ordered, we will contact you to provide a full refund, replacement or exchange.

Since opened product/s are not allowed to be returned, users are requested to check the ingredients of the products on our website before placing the order to avoid any allergies or sensitiveness from using the products. Please be sure to also check the ingredients list on the product you have received as the ingredients may be subject to change, and the ingredients on the product are the most accurate.

Fair use

If we find an unusual pattern when returning an item that does not seem fit (e.g. if the returned item does not match the description), your account will be deactivated, and all related accounts will be deactivated.

If you think we made a mistake, please contact cs@leanora.ca.

Refund (if applicable)

Once the return has been received, and inspection has been done, we will send you an email informing you that we have received the returned item. We will also tell you if your refund has been approved or denied. After the return request is confirmed, the return address will be provided through email or any other medium.

Upon approval, your refund will be processed, and a credit will be automatically credited to your original credit card or payment method within a certain number of days.

All costs for the return are the responsibility of the customer.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company. It may take some time for your return to be officially announced.

Then contact your bank. It often takes time to process the return before sending it.

If you have done all of this and have not yet received a refund, please contact us at cs@leanora.ca.

Exchange (if applicable)

We provide replacement only if the products delivered are defective, damaged or different than the order placed. If you need to exchange for the same product, please email us at cs@leanora.ca.

SHIPPING POLICY

Shipping charges and expected delivery dates are displayed on the checkout page at the time of your order. This information also appears in your order confirmation email.

It takes around seven days for order and payment processing. We package and ship your order as soon as we get credit card authorization and the order is processed. Based on our warehouse location and your shipping address, we determine the most efficient shipping carrier for your order. The carriers that may be used are Canada Post or UPS.

Shipping may be delayed due to natural or unforeseen circumstances, COVID, outages etcetera. Leanora & Co. will not be responsible for late delivery in that case.

Domestic Delivery(Canadian) rates

Domestic delivery rates are determined during checkout. The rate decided during the checkout process shall be the final rate of shipping.

Standard delivery:

Standard delivery generally arrives between 5-20 business days from the shipped date, excluding holidays. However, the standard delivery range may vary due to many factors like your postal code etc.

Contact Us

If you have any problems or questions, please email us at cs@leanora.ca.
355-35 Stone Church Rd W, Ancaster, ON L9K 1S4


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