FAQ

Shopping

Ordering on Leanora.ca is easy and safe.

Once you have found the item you would like to purchase, click on the “ADD TO SHOPPING BAG” button to place it in your Shopping Bag.

Follow the directions through the checkout process to complete your order.

Your order will not be placed until the very end of the checkout process, when you will be asked for your payment information.

We strive to serve customers worldwide; however, currently, we can only accept online orders to shipping addresses within Canada, the United States and the UK.

You may contact us by our live chat here on our website. Look for the speech bubble to your right mouse. You can also contact us through email at cs@leanora.ca.

Yes, you can add a personalized gift message with your purchase it is available for an additional fee.

Gift wrapping options are available for an additional fee and when purchased, your purchase will arrive gift wrapped purchase arrive gift-wrapped?

Please view our Return Policy.

Promotions

Exclusive promotional offers apply to in-stock items only. Promotions apply to the specified value before taxes and shipping, and after any additional discount applied. Manual discount codes may not be combined.

Orders

All orders will be shipped via UPS. Please allow 3-5* business days to receive your order. Items ordered together will always ship together. You may verify the status of your order and shipment by entering the order number and or tracking number on the “Track My Order Page” or by contacting Customer Service through our live chat feature to the right mouse position and email cs@leanora.ca.

Discount codes and promotions are applied per-order, and CANNOT be combined with or applied to previous purchases or future orders. We do not offer rain-checks and are unable to make manual adjustments on previous orders placed.

*With the exception of Holidays and Holiday seasons due to the high volume of shipments.

All orders will be shipped via UPS. Please allow 3-5 business days to receive your order. Items ordered together will always ship together.

You may verify the status of your order and shipment by entering the order number and or tracking number on the “Track My Order Page” or by contacting Customer Service through our live chat feature to the right mouse position and email cs@leanora.ca.

Discount codes and promotions are applied per-order, and CANNOT be combined with or applied to previous purchases or future orders. We do not offer rain-checks and are unable to make manual adjustments on previous orders placed.

You may verify the status of your order and shipment by entering the order number and or tracking number on the “Track My Order Page” or by contacting Customer Service through our live chat feature to the right mouse position and email cs@leanora.ca.

We sincerely apologize if we made a mistake. You can email cs@leanora.ca with your order number and we will make good the issue for you.

Discount codes and promotions are applied per-order, and CANNOT be combined with or applied to previous purchases or future orders. We do not offer rain-checks and are unable to make manual adjustments on previous orders placed.

Payment

We accept apple, and google pay. We also accept Amex, Visa, Mastercard, Debit Paybright and Paypal. 

For a limited time, you will not be charged sale tax as part of our ongoing save the tax event.

The prices on Leanora.ca are subject to change without notice. Please expect to be charged the price listed for the Leanora & Co. merchandise you buy as it is listed on the day of purchase.

Yes! You can finance our products through PayBright.

Face & Body

Yes, Leanora and Co. is cruelty free, our products are not tested on animals. <br><br>No animals were harmed in the processes of manufacturing our products.

Our products are vegan, besides our Grapefruit & Aloe Cleanser, which uses sustainable and ethically-sourced, Silk Proteins and Hydroxypropyltrimonium Honey.

We work closely alongside a Cosmetic Chemist, Dermatologist, and Organic & Natural formulator to create uncompromising, multi-functional formulations that are rigorously tested for efficacy, safety and stability. All this for your comfort and results!

All of our products are gender-neutral and formulated to be gentle enough for sensitive and problematic skin types.

We recommend allowing 2 weeks for your skin to adapt to a new product. As all skin is unique and can interact differently with botanical ingredients, we recommend performing a patch test prior to use.

If you have any specific concerns or illnesses, please consult your physician or dermatologist before using them

Our blend of plant-based oils stops your body from producing excess oil and trains your skin to find the balance that it needs. 

All of our products are non-comedogenic. Our products have been specifically formulated not to clog pores and to prevent breakouts.

However, the oils can trap sweat and dirt on the skin, which is why we recommend cleansing the skin twice a day with our Grapefruit & Aloe Cleanser with Salicylic Acid.

Always store your products in a dark, dry place away from direct heat (under 30ºC), and remember to close bottles tightly after each use to prevent oxidation and degradation due to oxygenation.  

We use unrefined, minimally processed botanical ingredients to retain their effective properties as much as possible.

These ingredients are not mass-produced or standardized. Therefore, variations in colour and scent can occur between batches and seasons.

This is entirely normal, and we take care to make our products in small batches to ensure quality remains consistent.

If you have any specific questions or concerns regarding a product you purchased, please get in touch with us at cs@leanora.ca.

Each product’s expiry date is listed on its tube or box. We recommend using within 6-12 months (depending on the product) to ensure maximum efficacy.

Pre-Order Policy

We offer backorders on items which are currently out of stock. Both backorders and pre-orders require payment to be made at checkout.

Please kindly note that pre-orders cannot be cancelled or refunded once placed.

Although we will try our best to give an exact estimate on the product page, ship dates are not guaranteed, and delays may occur. We will ship your order as soon as the pre-ordered item becomes available.

To reduce excess shipping waste, if you combine in-stock and pre-ordered items, ALL items will be shipped together once ALL items are available.

Press

Please email pr@leanora.ca.

Please email pr@leanora.ca.

Yes! We don’t use parabens, palm or mineral oil in any of our products.

Yes! We don’t test on any of our products on animals.